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Human Error

Mistakes - Slips - Lapses - Oversights - Carelessness - Misunderstanding - Misjudgement

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Click on a topic above to find out more about more human error and how HEB can help you to avoid it.

HEB Services to Help You to Tackle Human Error

Although HEB has structured methods for dealing with human error, we recognise that each organisation's needs are different.  We draw on our repertoire and experience to assemble a custom-built approach for each client and problem.   Considerations will include:

  • urgency and sensitivity

  • consequences of error

  • nature and extent of the problem

If you have registered, click on the buttons below to find out more about how  HEB could help you.

 
advice.gif (1127 bytes) We can look at your organisation's activities and tell you about any that appear vulnerable to error.  We can often suggest ways of reducing risks, or at least identify how to proceed.
investigation2.gif (1256 bytes) When an incident has occurred, HEB can investigate how and why it happened and provide an informed and objective report.
audit2.gif (1065 bytes) HEB can undertake an audit of any operation to see whether or not it conforms with the kinds of 'good practice' likely to minimise risk of error.

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HEB can provide training or briefing appropriate for personnel at all levels of an organisation from the 'shopfloor' to the boardroom.
HEB can provide a survey tool to whether key adverse influences are present and how effectively error is being addressed within the organisation.
HEB can provide coaching for individuals or small groups to reduce their own risk of making an error