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Since
the early 80s the HEB Partnership has been helping organisations to identify where human
error might occur, or more completely understand why
it already has. Most importantly, we have also pointed to 'good practices' that
reduce risk of it happening or re-occurring. Our approach has been applied in
industries as diverse as pharmaceuticals, banking, aerospace, transport,
telecommunications and public service ... in parts of the world including the
USA, Caribbean, South America, India, Singapore, Australia and across Europe.
Problems have ranged from detailed shop-floor and customer-contact errors, through to
larger-scale design, planning, operational and administrative errors.
We draw on a range of disciplines
across psychology, engineering, human resource management and development, systems design,
ergonomics and more. We value and admire the theoretical work that our colleagues in
academic institutions do to increase understanding of the fundamental issues in those
areas.
It's not what we do.
Our role is to bring that knowledge to
bear on practical problems, in the imperfect and constrained world in which organisations
go about their daily business. We have learned to do just that.
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